Shipping and Return Policies

At Zavii-Jewels, we understand the importance of a seamless shopping experience, which includes clear and concise shipping and return policies. This document outlines our procedures to ensure that customers are well-informed about their purchases.

Shipping Policy

We offer a variety of shipping options to accommodate different needs. All orders are processed within 1-3 business days. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for those requiring faster delivery. It is important to note that shipping times may vary based on the destination and external factors such as weather conditions or holidays.

Customers will receive a tracking number via email once their order has shipped, allowing them to monitor the status of their delivery. We ship to all major regions, and shipping costs are calculated at checkout based on the selected shipping method and the total weight of the order.

Return Policy

We strive for customer satisfaction and offer a return policy that allows for returns within 30 days of the purchase date. To be eligible for a return, items must be unworn, in their original packaging, and accompanied by a receipt or proof of purchase. Items that have been altered or damaged will not be accepted for return.

To initiate a return, customers must contact our customer service team to obtain a return authorization. Once the return is approved, customers will be provided with instructions on how to send the item back. Please note that return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Upon receipt of the returned item, we will process the refund within 5-7 business days. Refunds will be issued to the original payment method used during the purchase. In the case of exchanges, customers will need to place a new order for the desired item and return the original item as per the return policy.

We encourage customers to review their orders carefully before finalizing their purchases to minimize the need for returns. Our customer service team is available to assist with any questions or concerns regarding shipping and returns.

In summary, Zavii-Jewels is committed to providing a transparent and efficient shipping and return process to enhance the overall shopping experience for our customers.